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BRAIN-HR SOFTWARE · STRUCTURED TICKET DESK DE · Deutsch

Software Support & Self-Service Center

Fast self-service manuals for methodological & usage questions, and structured S1/S2 ticket intake for technical bug reports and license administration.

1. Instant Manuals & In-App Guides

90% of all questions are answered immediately in our visual manuals, product walkthrough videos, and built-in AI assistants:

Service Level Notice (§ 5 Terms):
• S1 Outage: 24–48 business hrs (Mon–Fri)
• S2 Reproducible Bug: 5–10 business days (release cycle)
• S3 Methodology/Coaching: Self-service or paid Scientific Advisory.

2. Select Request Category (Pre-Check Gate)

Please select what your inquiry relates to so we can route you to the right solution or unlock the technical ticket form:

💡 Self-Service & In-App AI Guides (Not a Technical Bug)

Per § 5 of our Software Terms, software licenses do not include individual methodological, statistical, or didactic consulting. Please use:

  • In MetaAnalysis Studio: Enable the 🎓 Student/Guided Mode in the top bar or check the Public Online Manual.
  • In Learning Design Studio: Click ✦ KAI directly on any card or run the free real-time pre-check.
  • Need personal 1-on-1 expert consulting? You can book a dedicated 4-Hour Scientific Advisory Block.

📌 Feature Wishes & Roadmap Policy

We continuously develop our suites in fixed release cycles. If you would like to log a feature wish without expecting an individual reply, you may open the form below (click here to submit a non-binding backlog wish).